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Dan Edelen's avatar

I don’t want to be that “old man yells at cloud,” so this is the primary critique I use for a lot of products and services today: Is it as good as it once was?

Sure, level up if it makes sense and doesn’t drive everyone involved to an early grave. But all I really want is for every product and service I use to stop getting crappier and more antagonistic toward the customer, me.

Because, damn, you buy a bag of hot dog buns, and every last one is sliced all the way through. For all our technological expertise, did we somehow lose the technology to slice grocery store hot dog buns?

Or you buy a box of Pop Tarts, and you not only can almost see through one, but you worry it lacks the structure to survive being toasted at all.

I think for many people, the despair is that they were once able to afford to buy the car, but now they can’t afford to fix it because parts and labor are exorbitant. Or they save for a surgery and it’s botched, and then they’re asked to pay even more to fix the bad fix.

What’s amazing for Louis CK is increasingly out of reach for the average person who can’t buy artisanal hot dog buns hand-sliced in Italy. The people who are just trying to get by are running into the reality that his reality is not theirs because they don’t have a Netflix series. Hell, they can’t afford Netflix even with commercials added (sheesh, what’s the point at all then).

The _Black Mirror_ episode “Common People” is where a many of us are with a lot of the amazing stuff out there. Sure, we buy in at first, but why does it keep getting crappier?

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Colleen's avatar

For years, I had a portion of that Roosevelt quote (clipped from a newspaper) hanging on our refrigerator.

"It is not the critic who counts....."

What a great reminder!

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